Refund & Cancellation Policy

1. Booking & Payment

All appointments must have a deposit paid in advance and are subject to availability.

2. Cancellation Policy

We understand that life can be unpredictable. To avoid charges, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.

• Cancellations made more than 24 hours in advance: You’ll receive a full refund or the option to reschedule.
• Cancellations made less than 24 hours in advance: A 50% cancellation fee may apply.
• No shows (missed appointments without notice): Unfortunately, these are non refundable.

3. Refunds

Once a treatment has been completed, refunds are not typically offered unless the service was not delivered as described. However, we will consider refund requests on a case-by-case basis in the event of:

• Duplicate bookings or payments
• A valid medical reason that prevents treatment (proof may be required)
• A cancellation on our part due to unforeseen circumstances

4. Packages & Prepaid Sessions

If you’ve purchased a package of treatments, unused sessions may be refunded if you cancel at least 24 hours before your next appointment. For partially used packages, we will calculate your refund based on the full price of the sessions already used, minus a 10% admin fee.

5. How to Request a Refund

To request a refund or reschedule an appointment, please contact us via:

Email: hello@therapylounge.co.uk
Phone: 0114 266 5986

Approved refunds will be returned to the original payment method within 5–10 working days.

6. Need Help?

If you have any questions about our refund policy, feel free to get in touch. We’re here to help!